{"product_id":"lenovo-tc-dt-mainstream-base-1y-onsite-upgrade-to-3y-premier-virtual","title":"LENOVO TC DT MAINSTREAM, BASE: 1Y ONSITE - UPGRADE TO 3Y PREMIER (VIRTUAL)","description":"\u003cdiv style=\"margin-bottom: 24px;\"\u003e\u003ca href=\"https:\/\/objects.icecat.biz\/objects\/mmo_90111554_1616780449_2233_44716.pdf\" target=\"_blank\" style=\"display: inline-block; padding: 10px 20px; background-color: #0070f3; color: white; text-decoration: none; font-weight: bold; border-radius: 5px;\"\u003e📄 Download Official Datasheet (PDF)\u003c\/a\u003e\u003c\/div\u003e\u003cul style=\"padding-left: 20px; color: #374151; font-size: 15px; margin-bottom: 24px;\"\u003e\n\u003cli style=\"margin-bottom: 8px;\"\u003e✅ Hardware and software support\u003c\/li\u003e\n\u003cli style=\"margin-bottom: 8px;\"\u003e✅ Dedicated Premier phone support with no menus to navigate\u003c\/li\u003e\n\u003cli style=\"margin-bottom: 8px;\"\u003e✅ Unscripted troubleshooting\u003c\/li\u003e\n\u003cli style=\"margin-bottom: 8px;\"\u003e✅ Direct access to advanced-level technicians\u003c\/li\u003e\n\u003cli style=\"margin-bottom: 8px;\"\u003e✅ A single technical point-of-contact to manage the case through resolution\u003c\/li\u003e\n\u003cli style=\"margin-bottom: 8px;\"\u003e✅ Warranty repair parts prioritisation\u003c\/li\u003e\n\u003c\/ul\u003e\u003cdiv style=\"margin-bottom: 24px; font-size: 15px; line-height: 1.6; color: #374151;\"\u003eLenovo™ Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTech support with the Premier difference\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003eAdvanced-level techs.\u003cbr\u003eEnd to End case management.\u003cbr\u003eFaster, first-time resolution.\u003cbr\u003e\u003cbr\u003e \u003cbr\u003e\u003cb\u003eLooking for a step-up for your business and your employees’ support experience?\u003c\/b\u003e \u003cbr\u003e\u003cbr\u003eLenovo™ Premier Support gives VIP treatment to both your IT staff and end users.\u003cbr\u003e\u003cbr\u003eWe understand IT needs to increase efficiency, reduce complexities, and keep your end users up and running. We know your end users expect fast and frustration-free support. Lenovo can deliver.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eFree your Team to excel in innovation and productivity\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003eIT landscapes are becoming more complicated, while simultaneously, budgets are contracting. The challenge lies in reducing complexity and operational costs, while increasing the impact of your in-house teams by focusing their efforts on revenue-generating and innovation projects.\u003cbr\u003e\u003cbr\u003eWhat if the solution was to cost effectively offload your routine support tasks, and shift time-intensive advanced problem solving to an expert team of support engineers?\u003cbr\u003e\u003cbr\u003eGet a direct line to our most elite technicians who listen first then deliver advanced troubleshooting - no scripts here. And they’re measured on first-time fixes so they’re committed to prompt and accurate resolution.\u003cbr\u003e\u003cbr\u003e\u003cb\u003ePremier Support Center\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e Advanced technical support available 24 x 7 x 365\u003cbr\u003e Dedicated phone number and no phone tree menu to navigate\u003cbr\u003e Single point of contact for end to end case \u0026amp; escalation management\u003cbr\u003e Hardware and OEM software support1\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTechnical Account Managers (TAMs)\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e Proactive relationship and escalation management\u003cbr\u003e Personalized recommendations for your business\u003cbr\u003e Robust quarterly reporting\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eVIP Treatment\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e No waiting in-line\u003cbr\u003e Next-business-day onsite labor 2\u003cbr\u003e Parts prioritization 2\u003cbr\u003e\u003cbr\u003e\u003cbr\u003eYou also have access to technical account managers who act as a single point of contact for case management. You’ll enjoy the consistency, accountability, and visibility you deserve. And thanks to next-business-day repair service and prioritized parts access, you’ll keep system downtime and productivity interruptions to an absolute minimum.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eThat’s the Premier difference.\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eInterested in advanced level technical support for your Lenovo ThinkVision monitors?\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003eWe’ve got you covered. Now you can purchase Premier Support for monitors and enjoy a single support contact experience5 with our elite Premier Support technical team.\u003cbr\u003e\u003cbr\u003eGet how-to and technical assistance across a variety of common questions and issues surrounding configuration, resolution, display settings, and multi-monitor interoperability—along with support on popular industry software, device drivers, and more6. \u003cbr\u003e\u003cbr\u003eAnd if we do need to swap out your warrantied monitor, your replacement is prioritized over standard claims and delivered to you the next business day through Lenovo Advanced Exchange7.\u003c\/div\u003e\u003ch3\u003eTechnical Specifications\u003c\/h3\u003e\u003ctable style=\"border-collapse: collapse; width: 100%; border: 1px solid #e5e7eb; margin-top: 20px; font-size: 14px;\"\u003e\n\u003ctr style=\"background-color: #f9fafb;\"\u003e\n\u003ctd style=\"border: 1px solid #e5e7eb; padding: 10px 14px; font-weight: 600; width: 40%; color: #374151;\"\u003eLicense quantity\u003c\/td\u003e\n\u003ctd style=\"border: 1px solid #e5e7eb; padding: 10px 14px; color: #4b5563;\"\u003e1\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"background-color: #ffffff;\"\u003e\n\u003ctd style=\"border: 1px solid #e5e7eb; padding: 10px 14px; font-weight: 600; width: 40%; color: #374151;\"\u003eProduct type\u003c\/td\u003e\n\u003ctd style=\"border: 1px solid #e5e7eb; padding: 10px 14px; color: #4b5563;\"\u003eUpgrade\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"background-color: #f9fafb;\"\u003e\n\u003ctd style=\"border: 1px solid #e5e7eb; padding: 10px 14px; font-weight: 600; width: 40%; color: #374151;\"\u003eType\u003c\/td\u003e\n\u003ctd style=\"border: 1px solid #e5e7eb; padding: 10px 14px; color: #4b5563;\"\u003eOn-site\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"background-color: #ffffff;\"\u003e\n\u003ctd style=\"border: 1px solid #e5e7eb; padding: 10px 14px; font-weight: 600; width: 40%; color: #374151;\"\u003eService type\u003c\/td\u003e\n\u003ctd style=\"border: 1px solid #e5e7eb; padding: 10px 14px; color: #4b5563;\"\u003ePremier Support\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"background-color: #f9fafb;\"\u003e\n\u003ctd style=\"border: 1px solid #e5e7eb; padding: 10px 14px; font-weight: 600; width: 40%; color: #374151;\"\u003eService included\u003c\/td\u003e\n\u003ctd style=\"border: 1px solid #e5e7eb; padding: 10px 14px; color: #4b5563;\"\u003eParts\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"background-color: #ffffff;\"\u003e\n\u003ctd style=\"border: 1px solid #e5e7eb; padding: 10px 14px; font-weight: 600; width: 40%; color: #374151;\"\u003eService time (hours x days)\u003c\/td\u003e\n\u003ctd style=\"border: 1px solid #e5e7eb; padding: 10px 14px; color: #4b5563;\"\u003e24x7x365\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"background-color: #f9fafb;\"\u003e\n\u003ctd style=\"border: 1px solid #e5e7eb; padding: 10px 14px; font-weight: 600; width: 40%; color: #374151;\"\u003eResponse time\u003c\/td\u003e\n\u003ctd style=\"border: 1px solid #e5e7eb; padding: 10px 14px; color: #4b5563;\"\u003e24\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"background-color: #ffffff;\"\u003e\n\u003ctd style=\"border: 1px solid #e5e7eb; padding: 10px 14px; font-weight: 600; width: 40%; color: #374151;\"\u003eNumber of years\u003c\/td\u003e\n\u003ctd style=\"border: 1px solid #e5e7eb; padding: 10px 14px; color: #4b5563;\"\u003e3\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"background-color: #f9fafb;\"\u003e\n\u003ctd style=\"border: 1px solid #e5e7eb; padding: 10px 14px; font-weight: 600; width: 40%; color: #374151;\"\u003ePhone support\u003c\/td\u003e\n\u003ctd style=\"border: 1px solid #e5e7eb; padding: 10px 14px; color: #4b5563;\"\u003eY\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"background-color: #ffffff;\"\u003e\n\u003ctd style=\"border: 1px solid #e5e7eb; padding: 10px 14px; font-weight: 600; width: 40%; color: #374151;\"\u003eOn-site support\u003c\/td\u003e\n\u003ctd style=\"border: 1px solid #e5e7eb; padding: 10px 14px; color: #4b5563;\"\u003eY\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"background-color: #ffffff;\"\u003e\n\u003ctd style=\"border: 1px solid #e5e7eb; padding: 10px 14px; font-weight: 600; width: 40%; color: #374151;\"\u003eQuantity per pack\u003c\/td\u003e\n\u003ctd style=\"border: 1px solid #e5e7eb; padding: 10px 14px; color: #4b5563;\"\u003e1\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e","brand":"LENOVO","offers":[{"title":"Default Title","offer_id":66937793708077,"sku":"5WS0T36147","price":609.08,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0759\/5088\/2861\/files\/846bc3adf8d960b5cd81899dd194e7f7f8b2518e_dccb8dde-00b5-4683-b55a-c4652ff62864.jpg?v=1782587324","url":"https:\/\/kwtech.co.nz\/products\/lenovo-tc-dt-mainstream-base-1y-onsite-upgrade-to-3y-premier-virtual","provider":"KW Tech","version":"1.0","type":"link"}