Shipping policy

SHIPPING POLICY

KW Tech

Last Updated: 13 June 2026

Thank you for shopping with KW Tech.

This Shipping Policy explains how we process, dispatch, and deliver orders throughout New Zealand.

1. Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received.

Business days are Monday to Friday, excluding New Zealand public holidays.

Orders placed on weekends or public holidays will be processed on the next business day.

During promotional periods, holiday seasons, or supplier delays, processing times may be longer.

2. Shipping Destinations

We currently ship throughout New Zealand, including:

  • North Island

  • South Island

  • Rural and remote delivery areas

At this time, international shipping may not be available.

If international shipping becomes available, additional terms and shipping charges will apply.

3. Shipping Charges

Shipping costs are calculated at checkout based on:

  • Delivery location

  • Product size and weight

  • Courier service selected

  • Order value

The final shipping charge will be displayed before payment is completed.

4. Free Shipping

KW Tech offers FREE Standard Shipping on eligible New Zealand orders with a total cart value of NZD $299 or more.

Free shipping applies only to standard delivery services.

The free shipping promotion may be changed, suspended, or withdrawn at any time without prior notice.

If a return or refund reduces the final order value below the free shipping threshold, the original shipping cost may be deducted from the refund amount where permitted by law.

5. Estimated Delivery Times

Estimated delivery timeframes after dispatch are:

Location Estimated Delivery Time
Auckland 1–2 Business Days
North Island 1–3 Business Days
South Island 2–5 Business Days
Rural Areas Additional 1–3 Business Days

Delivery estimates are provided as a guide only and are not guaranteed.

Actual delivery times may vary due to:

  • Courier network delays

  • Weather conditions

  • Public holidays

  • Supplier shortages

  • Events outside our reasonable control

6. Special Order and Supplier-Shipped Products

Some products may be shipped directly from suppliers or require special ordering.

These products may have longer delivery times.

Where applicable, estimated lead times will be displayed on the product page or communicated after the order is placed.

Customers will be notified if significant delays occur.

7. Split Shipments

Orders containing multiple items may be shipped separately.

This can occur when:

  • Products are stored in different warehouses

  • Products are sourced from different suppliers

  • Part of the order becomes available before other items

Additional shipping charges will not be applied for approved split shipments unless otherwise agreed.

8. Delivery Address Accuracy

Customers are responsible for providing accurate delivery information.

Please ensure:

  • Recipient name is correct

  • Delivery address is complete

  • Contact phone number is valid

  • Email address is correct

KW Tech is not responsible for delays, failed deliveries, or additional charges resulting from incorrect shipping information supplied by the customer.

9. Authority to Leave

Some courier services may leave parcels without obtaining a signature if considered safe to do so.

If you select or authorize "Authority to Leave":

  • Responsibility for the parcel transfers upon delivery.

  • KW Tech cannot be held responsible for loss, theft, or damage occurring after delivery has been confirmed.

If a signature is required, please ensure someone is available to receive the parcel.

10. Lost or Delayed Shipments

If your order has not arrived within the estimated delivery timeframe, please contact us.

We will:

  • Investigate with the courier provider

  • Track the shipment

  • Assist with resolving delivery issues

Courier investigations may take several business days depending on the circumstances.

11. Damaged Deliveries

If your parcel arrives damaged:

  • Take photographs of the package and contents immediately.

  • Retain all packaging materials.

  • Contact us within 7 days of delivery.

Please include:

  • Order number

  • Photos of the product

  • Photos of the packaging

  • Description of the damage

We will work with you to arrange an appropriate resolution.

12. Delivery Refusal or Unclaimed Parcels

If a shipment is:

  • Refused by the recipient,

  • Returned due to an incorrect address,

  • Unclaimed after delivery attempts,

additional shipping and handling charges may be deducted from any refund.

Original shipping charges are non-refundable.

13. Risk and Ownership

Risk of loss or damage passes to the customer upon delivery.

Ownership of goods remains with KW Tech until full payment has been received and cleared.

14. Shipping Delays Beyond Our Control

KW Tech shall not be liable for shipping delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Floods

  • Earthquakes

  • Severe weather events

  • Transport disruptions

  • Industrial action

  • Government restrictions

  • Pandemic-related disruptions

We will make reasonable efforts to keep customers informed where delays occur.

15. Contact Us

For shipping enquiries, please contact:

Email: lzzhdfq11@gmail.com

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (New Zealand Time)

We aim to respond to shipping enquiries within 1–2 business days.