404N0B - HP OJ PRO 9130E
Features
HP OfficeJet Pro 9130e All-in-One Printer
Best for professional quality color work documents like presentations & sales collaterals
- A4 Color Officejet Printer, Perfect for Business
- Functions: Print, copy, scan, fax
- Print speed up to 25 ppm (black) and 20 ppm (color)
- Apple airprint; Ethernet networking; USB; Wireless wi-fi; Direct printing
- ADF, Duplex printing, Instant Ink Ready
Print for your business like a Pro
Say hello to the professional colour inkjet printer for your home office, paired with our easy-to-use printing app.
- Print more with 250-page input tray
- Less hassle, more printing with Instant Ink
Simplified printing
Empower your team with a productivity powerhouse
Get more done with a 250-page input tray, up to 25 PPM, and time-saving features on the print app**.
Our best technology to stay connected and secure
Rely on our most reliable Wi-Fi®, dual-band, self-healing, and work securely with HP Wolf Pro Security.*
Less hassle, more printing
Always ready to print
Join 12 million+ people enjoying the world's first smart ink delivery service and never run out of ink*. Save up to 50% and enjoy peace of mind with the flexible subscription.
Driving innovation with 40% recycled plastic
Choose printers with 40% recycled plastic and help protect our forests with every page you print*. For every page you print, HP protects, restores, and manages forests in equal measure.*
- Compared to OEM printing apps for the majority of top-selling, network-capable inkjet/laser printers and all-in-ones for the home and office, priced =$450 USD. Printers selected by market share as reported by IDC Quarterly Hardcopy Peripherals Tracker - Final Historical CYQ1 2023. Claim based on research of printer manufacturer's print apps and Keypoint Intelligence hands-on testing and study commissioned by HP, July 2023. For details, please see: keypointintelligence.com/HPSmartapp. Requires HP app download available at www.hp.com/go/mobileprinting. Certain features are available in English language only, and may vary by printer model/country, and between desktop/mobile applications. HP reserves the right to introduce charges for use of functionality facilitated by the HP app. Internet access required and may not be available in all countries. HP account required for full functionality. Fax capabilities are for sending a fax only. List of supported operating systems available in app stores. See details at www.hpsmart.com.
- HP OfficeJet Pro 9100 printer series has self-healing Wi-Fi and HP Wolf Pro Security, HP's best and most reliable technologies to stay connected and secure. Internet access required and must be purchased separately. Wireless operations are compatible with 2.4 GHz and 5.0 GHz operations only. Learn more at www.hp.com/go/mobileprinting. HP Security is now HP Wolf Security. Security features vary by platform, please see product data sheet for details.
- Excludes first set of ISO test pages. For details, see: www.hp.com/go/printerclaims.
- Instant Ink is the world's first smart ink delivery service based on the number of people who have signed up for the service as of June 2023 and the date Instant Ink service was first launched compared to the launch date of top-selling competitors' comparable ink delivery services.
- Based on plan usage, Internet connection to eligible HP printer, valid payment method, email address, and delivery service in your geographic area.
- Percentage of recycled plastic is calculated by plastic total weight.
- HP works collaboratively with non-profit partners to manage, restore and protect forests in many locations. With HP, every print is addressed through HP's Forest Positive framework to counteract risks of deforestation. www.hp.com/forestfirst
Note on Toner Yields:
Toner cartridge yields are provided as approximate values based on ISO/IEC standard testing methods.
Actual yield may vary depending on usage, print content, and other environmental factors.
In-box toner is typically a starter cartridge and may yield fewer pages than replacement cartridges.
KW Tech is a HP Gold Partner
Redeem your HP Cashback (If applicable)
To redeem any HP cashback that may be applicable to your printer purchase (cash back offers and valid dates are shown in the product title) click here
Specifications
Technical Specifications
| Print Speed, Black | 21 - 30 |
|---|---|
| Color Output | Color |
| Print Speed, Color | 11 - 20 |
| Product Types | Inkjet printers |
| Series | Officejet |
| Perfect For | Business |
| Recommended Usage | Small work team |
| Functions | Multifunction / All-in-One |
| Modem | Synaptics Troy modem; data rate up to 33.6 kbps |
| Connectivity, Standard | 1 Ethernet; 1 Hi-Speed USB 2.0 (device); 1 Hi-Speed USB 2.0 (host); 1 Wi-Fi 802.11 a/b/g/n/ac (dual band); 2 RJ-11 Fax/Modem port/phone line |
| Network Capabilities | Yes, via built-in Ethernet; Wireless 802.11a/b/g/n/ac |
| Wireless | 802.11a/b/g/n/ac 1x1 (2.4/5GHz) with BT5.0 |
| Wireless Capability | Yes, with built-in dual-band Wi-Fi 802.11 a/b/g/n/ac and a self-heal solution |
| Mobile Printing Capability | Chrome OS; HP Smart app; Apple AirPrint™; Wi-Fi® Direct Printing; Mopria™ Certified |
| Network Protocols, Supported | Supported Network Protocols configurations (IPv4, IPv6); DHCPv4, DHCPv6; DHCP options: 81/RFC4702/RFC4704, 12-Hostname; 44; SMTP client; LLMNR; Bonjour/mDNS; LP/ APIPA (Auto IP); NetBIOS/WINS; LPR/LPD; Port9100; DNS Resolver; SNMPv1/v2; Web Services Discovery; Web Services Print; Syslog; Firewall; SSL/TLS (HTTPS); Password-protected network Embedded Web server; Enable/disable network ports & device features, 802.1x wireless authentication (EAP-TLS, LEAP, and PEAP) & 802.1 Wired |
| Plug And Play | Auto Wireless Connect; HP Smart Install |
| Finished Output Handling | Sheet Feed |
| Envelope Input Capacity | Up to 30 envelopes |
| Output Capacity | Up to 100 sheets |
| Maximum Output Capacity (Sheets) | Up to 100 sheets |
| Paper Handling Input, Standard | 250-sheet input tray; 250-Sheet Multipurpose Tray; 35-sheet ADF |
| Input Capacity | Up to 500 sheets (Tray 1: up to 250 sheets, Tray 2: up to 250 sheets) |
| Paper Handling Output, Standard | Up to 100 sheets |
| Standard Output Capacity (Envelopes) | Up to 10 envelopes |
| Maximum Input Capacity (Sheets) | Up to 500 sheets |
| Standard Input Capacity (Envelopes) | Up to 30 sheets |
| Maximum Input Capacity (Cards) | Up to 50 cards |
| Maximum Input Capacity (10x15cm Photos) | Up to 50 sheets |
| Standard Output Capacity (Legal) | Up to 100 sheets |
| Maximum Input Capacity (Photo Paper) | Up to 50 sheets |
| Maximum Input Capacity (4x6 Photo) | Up to 50 sheets |
| Standard Input Capacity (Legal) | Up to 250 sheets |
| Standard Input Capacity (Cards) | Up to 50 cards |
| Maximum Input Capacity (Labels) | Up to 50 sheets |
| Maximum Output Capacity (Photo Paper) | Up to 30 sheets |
| Maximum Output Capacity (Cards) | Up to 30 cards |
| Standard Output Capacity (Cards) | Up to 30 cards |
| Standard Output Capacity (Labels) | Up to 30 sheets |
| Maximum Output Capacity (Labels) | Up to 30 sheets |
| Maximum Output Capacity (Envelopes) | Up to 10 envelopes |
| Standard Input Capacity (Secondary Tray) | Up to 250 sheets |
| Display | 4.3" (10.92 cm) touchscreen control panel with CGD (color graphic display) |
| Scan Speed (Normal, Letter) | Up to 18 ipm (200ppi, b&w); Up to 18 ipm (200ppi, color) |
| Scan Speed (Normal, A4) | Up to 18 ipm (200 ppi, b&w); Up to 18 ipm (200 ppi, color) |
| Scan Speed Duplex (Normal, A4) | Up to 21 ipm (200ppi, b&w); Up to 15 ipm (200ppi, color) |
| Scan Speed Duplex (Normal, Letter) | Up to 21 ipm (200ppi, b&w); Up to 15 ipm (200ppi, color) |
| Technology | Ink |
| Number Of Print Cartridges | 4 (1 each black, cyan, magenta, yellow) |
| Ink Types | Pigment-based (black and color) |
| Print Heads | 4 (1 each black, cyan, magenta, yellow) |
| Color(S) Of Printing Supplies | Black, cyan, magenta, yellow |
| Print Head Nozzles | Total Print Head nozzles: 6272 |
| Replacement Cartridges | HP 937 Black Original Ink Cartridge (~1,250 pages) 4S6W5N; HP 937 Cyan Original Ink Cartridge (~800 pages) 4S6W2N; HP 937 Magenta Original Ink Cartridge (~800 pages) 4S6W3N; HP 937 Yellow Original Ink Cartridge (~800 pages) 4S6W4N. HP EvoMore planned to be available April 2024: HP 937e EvoMore Black Original Ink Cartridge (~2,500 pages) 4S6W9N; HP 937e EvoMore Cyan Original Ink Cartridge (~1,650 pages) 4S6W6N; HP 937e EvoMore Magenta Original Ink Cartridge (~1,650 pages) 4S6W7N; HP 937e EvoMore Yellow Original Ink Cartridge (~1,650 pages) 4S6W8N. Actual yield varies considerably based on content of printed pages and other factors. For details, seehttps://www.hp.com/go/learnaboutsupplies |
| Print Colors Maximum | 4 |
| Print Speed Black (Normal, Letter) | Up to 25 ppm |
| Print Speed Black (Normal, A4) | Up to 25 ppm |
| Print Speed Black (Best, A4) | Up to 5 ppm |
| Print Speed Black (Draft, A4) | Up to 39 ppm |
| Print Speed Colour (Normal, A4) | Up to 20 ppm |
| Print Speed | Print speed up to 25 ppm (black) and 20 ppm (color) |
| Print Speed Color (Normal, Letter) | Up to 20 ppm |
| Print Speed Colour (Normal, 4x6 Photo) | As fast as 39 sec |
| Print Speed Colour (Draft, A4) | Up to 39 ppm |
| Print Speed Black (ISO) | Up to 25 ppm |
| Print Speed Color (ISO) | Up to 20 ppm |
| Print Speed Black (Draft, Letter) | Up to 39 ppm |
| Print Speed Color (Draft, Letter) | Up to 39 ppm |
| Print Speed Black (Best, Letter) | Up to 5 ppm |
| Copy Speed Black (Best, A4) | Up to 5 cpm |
| Copy Speed Black (Draft, A4) | Up to 33 cpm |
| Copy Speed Colour (Best, A4) | Up to 4 cpm |
| Copy Speed Colour (Draft, A4) | Up to 22 cpm |
| Copy Speed Color (Best, Letter) | Up to 4 cpm |
| Copy Speed Black (Best, Letter) | Up to 5 cpm |
| Copy Speed Color (ISO) | Up to 15 cpm |
| Copy Speed Black (ISO) | Up to 23 cpm |
| Copy Speed Color (Draft, Letter) | Up to 22 cpm |
| Copy Speed Black (Draft, Letter) | Up to 33 cpm |
| Power | Input voltage: 100 to 240 VAC (+/- 10%), 50/60 Hz |
| Power Consumption Description | 5.58 watts (ready), 1.22 watts (sleep), 0.14 watts (manual-Off) |
| Power Supply Type | Internal (Built-in) Universal Power Supply |
| Digital Sending Standard Features | Scan-to E-mail; Scan to network folder; Scan to SharePoint; Scan to thumb drive |
| File Formats, Supported | PDF; TIFF; JPEG |
| Send To Email Capability | Yes |
| First Page Out Black (Letter, Ready) | As fasts as 10 sec |
| First Page Out Black (A4, Ready) | As fasts as 10 sec |
| First Page Out Color (A4, Ready) | As fasts as 11 sec |
| First Page Out Color (Letter, Ready) | As fasts as 11 sec |
| Storage Device And Direct Print Support | Storage devices not supported |
| Multitasking Supported | Yes |
| Duty Cycle (Monthly, Letter) | Up to 30,000 pages |
| Duty Cycle Note | Duty cycle is defined as the maximum number of pages per month of imaged output. This value provides a comparison of product robustness in relation to other HP Color InkJet devices. |
| Envelope Feeder | No |
| Functions | Print, copy, scan, fax |
| Print Languages | HP PCL3 GUI |
| Paper Trays, Maximum | 2 |
| Duty Cycle (Monthly, A4) | Up to 30,000 pages |
| Paper Trays, Standard | 2 |
| Recommended Monthly Page Volume | Up to 2000 |
| Print Technology | HP Thermal Inkjet |
| Duplex Printing | Automatic |
| Automatic Paper Sensor | No |
| Printer Management | Embedded Web Server |
| Print Colours | Yes |
| Top Key Features | Wireless; HP+; HP Instant Ink eligible; Two-sided printing; Two-sided scanning; Automatic document feeder; Fax; Touchscreen; Smart Advance Scan; Instant Paper |
| Target User And Print Volume | Prints up to 2,000 pages/month; For teams up to 5 users |
| Borderless Printing | Yes, on photo paper only, up to 8.5 x 11 in (US letter), 210 x 297 mm (A4) |
| Printer Drivers Included | Windows HP Driver (PCL3), Linux, UNIX, SAP |
| Scan Size (ADF), Maximum | 215.9 x 355.6 mm |
| Scan File Format | JPG, BMP, TIFF, PDF, RTF, TXT, PNG |
| Color Scanning | Yes |
| Auto Document Feeder Capacity | Standard, 35 sheets |
| Scanner Type | Easy slide-off glass, single-pass 2-sided ADF |
| Scan Size, Maximum | 215.9 x 297 mm |
| Levels Of Grayscale | 256 |
| Scan Input Modes | Front-panel scan, copy, HP Software, EWS, Mobile apps |
| Bit Depth | 24-bit |
| Twain Version | Version 2.4 |
| Scan Technology | Contact Image Sensor (CIS) |
| Image Scaling Or Enlargement Range | 25 to 400% |
| ENERGY STAR® Certified | No |
| Energy Efficiency Compliance | IT ECO Declaration; EPEAT® registeredElectromagnetic Emission StandardCISPR 32:2015 + AMD1:2019 /EN 55032:2015 + A11:2020 Class B; CISPR 24:2010 / EN 55024:2010;CISPR 35:2016 / EN 55035:2017+A11:2020; EN 61000-3-2:2014 / IEC 61000-3-2:2014;EN 61000-3-3:2013 / IEC 61000-3-3:2013;EN 301 489-1 V2.2.3;EN 301 489-17 V3.2.4;FCC CFR 47 Part 15 Class B;ICES-003, Issue 7 Class B;VCCI-CISPR 32:2016 Class B |
| Safety Approvals And Requirements | IEC 60950-1:2005 +A1:2009 +A2:2013; IEC 62368-1:2014; EN 62368-1:2014 +A11:2017; IEC 62368-1: 2018; EN IEC 62368-1:2020+A11:2020, EN IEC 62368-1:2020 + A11:2020; EN 62311:2008; EN 62479:2010; UL 62368-1 & CAN/CSA C22.2 No. 62368-1-14 German GS. |
| Telecom Compliance (Fax Capability) | FCC Rules and Regulations 47 CFR Part 68/ TIA-968-B ES 203 021-2 / ES 203 021-3;EN 300 328 V2.2.2; EN 301 893 V2.1.1; EN 300 440 V2.1.1; Radio Equipment Directive 2014/53/EU. |
| Environmental | Forest First product with HP+; Recyclable through HP Planet Partners |
| Compliance Alliances | Wi-Fi Alliances;Blue Tooth SIGCertification;Mopria Certification. |
| Exifprint Supported | Yes |
| What's In The Box | HP OfficeJet Pro 9130 AiO Printer; HP 937 Setup Black Ink Cartridge; HP 937 Setup Cyan Ink Cartridge; HP 937 Setup Magenta Ink Cartridge; HP 937 Setup Yellow Ink Cartridge; Regulatory Flyer; Ink Caution Flyer; Power Cord; Setup Poster; Reference Guide [For more information about fill and yield, seehttp://www.hp.com/go/learnaboutsupplies] |
| Cable Included | No, please purchase USB cable separately |
| Operating Humidity Range | 20 to 80% RH |
| Storage Temperature Range | -40 to 60°C |
| Operating Temperature Range | 5 to 40°C |
| Acoustic Pressure Emissions | 61 dB(A) (printing at 21ppm) |
| Acoustic Power Emissions | 7.0 B(A) (printing at 21ppm) |
| Recommended Operating Temperature Range | 15 to 32°C |
| Memory | 512 MB |
| Memory, Maximum | 512 MB |
| Dimensions Without Stand (W X D X H) | 437 x 396.3 x 318.3 mm (Minimum Storage Mode) |
| Maximum Dimensions (W X D X H) | 437 x 547 x 318.3 mm (Output Tray Extend) |
| Dimensions With Trays Up (W X D X H) | 437 x 421.8 x 318.3 mm |
| Weight | ~ 11.84 kg |
| Auto Redial | Yes |
| Speed Dials, Maximum Number | Not Supported |
| Fax Memory | Up to 100 pages |
| Polling | No |
| Fax Forwarding | Yes (black only) |
| Broadcast Locations | 20 |
| Fax Delayed Sending | Yes |
| Faxing | Yes, color |
| Junk Fax Barrier | Yes |
| Remote Retrieval | No |
| Auto Fax Reduction Supported | Yes |
| PC Interface Supported | Yes, HP Sofware support provided |
| Telephone Handset Supported | No |
| Distinctive Ring Detection Supported | Yes |
| Fax Telephone Mode Supported | No |
| Fax Memory | Up to 100 pages |
| Modem Speed | Synaptics Troy modem; data rate up to 33.6 kbps |
| Faxing Options (ADF) | Two-sided |
| Control Panel | 4.3" (10.92 cm) touchscreen control panel with CGD (color graphic display) |
| Processor Speed | 1.2 GHz |
| Scan Resolution, Hardware | Up to 1200 x 1200 dpi |
| Enhanced Scanning Resolution | Up to 1200 dpi |
| Scan Resolution, Optical | Up to 1200 dpi |
| Fax Transmission Speed | 4 sec per page |
| Fax Note | Based on standard ITU-T test image #1 at standard resolution. More complicated pages or higher resolution will take longer and use more memory. |
| Fax Transmission Speed | 4 sec per page |
| Media Sizes Supported | A4, A5, A6, B5(JIS), Card (A4, Hagaki, Ofuku Hagaki); Photo (13 x 18 cm, 10 x 15 cm); Envelope (A2, C5, C6, DL. Chou #3, Chou #4); 8.5 x 13 in |
| Standard Media Sizes (Duplex) | A4; B5; Not supported for borderless photo |
| Media Weight, Supported | 60 to 105 g/m² (plain); 220 to 280 g/m² (photo); 75 to 90 g/m² (envelope); 163 to 200 g/m² (card) |
| Media Types | Tray 1: Plain Paper, HP Photo Papers, HP Matte Brochure or Professional Paper, HP Matte Presentation Paper, HP Glossy Brochure or Professional Paper, Other Photo Inkjet Papers, Other Matte Inkjet Papers, Other Glossy Inkjet Papers, Thick Plain Paper, Light/Recycled Plain Paper, HP Tri-fold Brochure Paper, Glossy. Tray 2: Plain Paper |
| Media Sizes, Custom | Tray 1: 76.2 x 127 to 215.9 x 355.6 mm. Tray 2: N/A |
| Media Weight, Recommended | 60 to 105 g/m² (plain); 220 to 280 g/m² (photo); 75 to 90 g/m² (envelope); 163 to 200 g/m² (card) |
| Media Sizes Supported, Key | 4 x 6 in; Letter; Legal; Envelopes |
| Media Sizes Supported, Key | 10 x 15 cm; A4; Envelopes |
| Minimum System Requirements For Macintosh | MacOS 11 BigSur, MacOS 12 Monterey, MacOS 13 Ventura; 2 GB HD; Internet Required |
| Minimum System Requirements | Windows 11, 10: 32-bit or 64-bit, 2 GB available hard disk space, Internet connection, Internet Explorer. |
| Fax Resolution | 300 x 300 dpi |
| Resolution (Black And White, Standard Mode) | 200x100 dpi |
| Resolution (Black Photo Grayscale) | Not Supported |
| Fax Resolution Color (Standard) | 200 x 200 dpi |
| Fax Resolution Color (Fine) | 200 x 200 dpi |
| Mac Compatible | Yes |
| Software Included | HP Printer Software |
| Compatible Operating Systems | Windows 11; Windows 10; macOS 13 Ventura; macOS 12 Monterey; macOS 11 Big Sur; Linux; Windows Server; Chrome OS |
| Compatible Network Operating Systems | Windows 11; Windows 10; macOS 13 Ventura; macOS 12 Monterey; macOS 11 Big Sur; Linux; Windows Server; Chrome OS |
| Operating System (Supported Note) | Windows Server 2016 64-bit, Windows Server 2019 64-bit, Windows Server 2022 64-bit, linux (for more information seehttp://developers.hp.com/hp-linux-imaging-and-printing) |
| Print Quality Black (Best) | 1200 x 1200 rendered dpi |
| Print Quality Color (Best) | Up to 4800 x 1200 optimized dpi on HP Advance Photo Paper 1200 x 1200 dpi input |
| Number Of Users | 1-5 Users |
| Maximum Print Area | 216 x 356 mm (Legal) |
| Right Margin (A4) | 3.3 mm |
| Top Margin (A4) | 3.3 mm |
| Bottom Margin (A4) | 3.3 mm |
| Left Margin (A4) | 3.3 mm |
| Scanner Advanced Features | OCR (Optical Character Recognition); Smart Tasks shortcuts: 1-click customizable scan to cloud destinations, email, and print, create editable, searchable documents by scanning from phone or printer; Smart Tasks destinations: Dropbox, Google Drive, One drive, email recipients |
| Copier Smart Software Features | Two-Sided; Lighter/Darker; ID Copy; Resize; Quality; Paper Size; Paper Type; Collate; Margin Shift; Crop; Copy Preview; Enhancements |
| Printer Smart Software Features | Orientation: Portrait/Landscape; Print on Both Sides: None/Flip on Long Edge/Flip on Short Edge; Page Order: Front to Back/Back to Front; Pages per Sheet: 1, 2, 4, 6, 9, 16; Quality Settings: Draft/Normal/Best; Printing Shortcuts; Print in Grayscale: Off/High Quality Grayscale/Black Ink Only; Pages per Sheet Layout: Right then Down/Down then Right/Left then Down/Down then Left; Print in Max DPI: No/Yes; HP Real Life Technologies: Off/On; Booklet: None/Booklet-Left Binding/Booklet-Right Binding; Pages to Print: Print All Pages/Print Odd Pages Only/Print Even Pages Only; Borderless Printing: Off/On; Page Borders: Off/On |
| Energy Savings Feature Technology | HP Auto-On/Auto-Off Technology; HP Auto-Off Technology; Schedule On and Schedule Off |
| Copies, Maximum | Up to 99 copies |
| Copy Reduce / Enlarge Settings | 25 to 400% |
| Copier Settings | Number of Copies; Two-Sided; Lighter/Darker; HP Copy Fix; ID Copy; Resize; Quality; Paper Size; Paper Type; Collate; Margin Shift; Crop; Copy Preview; Tray Select; Enhancements |
| Colour Copy Capability | Yes |
| Orderable Supplies | HP 936 Black Original Ink Cartridge 4S6V2LN; HP 936 Cyan Original Ink Cartridge 4S6U9LN; HP 936 Magenta Original Ink Cartridge 4S6V0LN; HP 936 Yellow Original Ink Cartridge 4S6V1LN; HP EvoMore planned to be available April 2024: HP 936e EvoMore Black Original Ink Cartridge 4S6V6LN; HP 936e EvoMore Cyan Original Ink Cartridge 4S6V3LN; HP 936e EvoMore Magenta Original Ink Cartridge 4S6V4LN; HP 936e EvoMore Yellow Original Ink Cartridge 4S6V5LN |
| Fax Phone TAM Interface Supported | No |
| Camera Phone Supported | Yes |
| Output File Format | PDF; TIFF; JPEG (scan to Thumbdrive) |
| HP Real Life Technologies™ | Default=OFF |
| Web Solutions | Wolf Pro Security; Scan to Email; HP app; HP+; Instant Ink |
Not happy? Return within 7 days of delivery for a full refund or exchange. Items must be unused and in original packaging. Contact contact@kwtech.co.nz to arrange.
| Brand | HP |
|---|---|
| Product Type | B2C - Lifestyle & Other |
| Weight | 7.166 kg |
Shipping Information
- Free NZ-wide shipping on orders over $299
- Standard delivery 2–5 business days
- Rural delivery may take an additional 1–2 days
- Same-day dispatch for orders placed before 2pm (weekdays)
Returns Policy
- 7-day returns on unused items in original packaging
- Faulty or damaged products covered under warranty
- Contact our support team to initiate a return
