服务条款

TERMS OF SERVICE

KW Tech

Last Updated: 13 June 2026

Welcome to KW Tech.

These Terms of Service ("Terms") govern your use of our website and the purchase of products from KW Tech. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. About Us

KW Tech is a New Zealand-based online retailer supplying technology products, computer hardware, networking equipment, smart home devices, accessories, and related products.

For any questions regarding these Terms, please contact:

Email: lzzhdfq11@gmail.com

2. Website Use

You agree to use this website only for lawful purposes.

You must not:

  • Use the website in a way that may damage or disrupt our services.

  • Attempt to gain unauthorized access to our systems.

  • Upload malicious software, viruses, or harmful code.

  • Use automated tools to scrape, copy, or harvest website content without permission.

We reserve the right to suspend or restrict access to users who breach these Terms.

3. Product Information

We make reasonable efforts to ensure product descriptions, specifications, pricing, images, and availability are accurate.

However:

  • Product images are for illustration purposes only.

  • Specifications may change without notice from manufacturers.

  • Colours may vary depending on your device display.

  • Availability is subject to supplier stock levels.

We reserve the right to correct any errors, inaccuracies, or omissions at any time.

4. Pricing

All prices displayed on our website are in New Zealand Dollars (NZD).

Unless otherwise stated:

  • Prices include GST.

  • Shipping charges are calculated separately at checkout.

  • Promotional pricing may be available for limited periods.

Prices may change without notice.

5. Orders

Placing an order does not guarantee acceptance.

We reserve the right to:

  • Refuse any order.

  • Limit quantities.

  • Cancel orders affected by pricing errors.

  • Cancel orders where stock is unavailable.

  • Cancel orders suspected of fraud or unauthorized activity.

If payment has already been processed, a full refund will be issued where appropriate.

6. Payment

Payment must be received before goods are dispatched.

We may offer payment methods including:

  • Credit Card

  • Debit Card

  • PayPal

  • Shop Pay

  • Apple Pay

  • Google Pay

  • Bank Transfer

Payment processing is handled by secure third-party payment providers.

KW Tech does not store full payment card details.

7. Shipping and Delivery

Delivery timeframes provided on our website are estimates only.

While we aim to dispatch orders promptly, delays may occur due to:

  • Supplier shortages

  • Courier delays

  • Weather events

  • Public holidays

  • Circumstances beyond our reasonable control

Risk in the goods passes to you upon delivery.

Ownership remains with KW Tech until full payment has been received.

8. Free Shipping Promotions

Orders meeting promotional free shipping thresholds may qualify for free standard shipping.

If a return causes the remaining order value to fall below the applicable free shipping threshold, the original shipping cost may be deducted from any refund where permitted by law.

9. Returns and Refunds

Returns, refunds, exchanges, and warranty claims are governed by our Return & Refund Policy.

By placing an order, you acknowledge that you have read and understood our Return & Refund Policy.

10. Consumer Guarantees Act

Nothing in these Terms limits or excludes any rights you may have under the Consumer Guarantees Act 1993 or other applicable New Zealand consumer protection laws.

Where products are purchased for personal, domestic, or household use, your rights under the Consumer Guarantees Act apply.

Where products are acquired for business purposes, and permitted by law, the Consumer Guarantees Act may not apply.

11. Faults, Repairs and Warranty

All products sold by KW Tech are covered by:

  • The Consumer Guarantees Act 1993; and

  • Any applicable manufacturer warranty.

If a product develops a fault, please contact us as soon as possible.

Depending on the product and nature of the issue, we may:

  • Provide technical support or troubleshooting;

  • Arrange inspection and assessment;

  • Facilitate manufacturer warranty service;

  • Repair the product;

  • Replace the product; or

  • Provide a refund where required by law.

Products may need to be tested and assessed before a warranty claim can be approved.

Where no manufacturing fault is found, return shipping, inspection, or assessment charges may apply.

If a manufacturing defect is confirmed, no assessment charges will apply.

12. Product Compatibility

Customers are responsible for ensuring products are compatible with their existing hardware, software, networks, or systems.

We recommend reviewing product specifications carefully before purchase.

Compatibility issues do not automatically qualify for a refund unless required by law.

13. Special Order Products

Products specifically ordered from suppliers at a customer's request may be classified as Special Order products.

Special Order products may:

  • Require prepayment.

  • Be non-cancellable once ordered.

  • Not qualify for change-of-mind returns.

These conditions will be communicated before the order is processed.

14. Limitation of Liability

To the maximum extent permitted by New Zealand law:

KW Tech shall not be liable for:

  • Indirect loss;

  • Consequential loss;

  • Loss of profits;

  • Loss of business opportunities;

  • Loss of data;

  • Loss resulting from delays in delivery.

Our total liability relating to any product shall not exceed the purchase price paid for that product.

Nothing in these Terms excludes liability that cannot legally be excluded under New Zealand law.

15. Intellectual Property

All content on this website, including:

  • Logos

  • Product descriptions

  • Images

  • Graphics

  • Website design

  • Text and content

is owned by or licensed to KW Tech.

No content may be copied, reproduced, distributed, or used without prior written permission.

16. Privacy

Your personal information is handled in accordance with our Privacy Policy and the Privacy Act 2020.

By using our website, you consent to the collection and use of information as described in our Privacy Policy.

17. Force Majeure

KW Tech shall not be responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including:

  • Natural disasters

  • Floods

  • Earthquakes

  • Pandemic events

  • Industrial disputes

  • Government actions

  • Transport disruptions

  • Supplier failures

18. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Changes become effective upon publication on our website.

Continued use of the website constitutes acceptance of the updated Terms.

19. Governing Law

These Terms are governed by the laws of New Zealand.

Any disputes arising from these Terms or the use of our website shall be subject to the exclusive jurisdiction of the New Zealand courts.

20. Contact Information

KW Tech

Email: lzzhdfq11@gmail.com

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (New Zealand Time)

We are committed to providing fair service and support in accordance with New Zealand consumer law.